Return & refund policy

We want you to love 💛 your purchase.
If you're not happy with it 😕 here’s what you need to know.

What's Eligible for Return:

• Unopened items: all products must be in their original, sealed packaging and in unused condition. Returns must be requested within 30 days of receiving your order.

• Damaged or defective items: if your order is damaged or defective, returns must be requested within 7 days of receiving your order.

What's Not Eligible for Return:

Opened, used, or perishable items cannot be returned.

Return Shipping:

• If the item is defective, we will cover return shipping.
• If you changed your mind, you are responsible for return shipping costs.

How to request a return & refund:

• Contact us by email at info@live-live.com or by phone at 212-505-5504
• Send the items back in their original packaging.

Refunds will be processed once the returned items are received and inspected.