live live & organic return policy
We want you to love 💛 your purchase.
If you're not happy with it 😕 here’s what you need to know.
What's eligible for return:
Unopened items: all products must be in their original, sealed packaging and in unused condition. Returns must be requested within 30 days of receiving your order.
Damaged or defective items: if your order is damaged or defective, returns must be requested within 7 days of receiving your order.
What's not eligible for return:
Opened, used, or perishable items cannot be returned.
Return shipping:
If the item is defective, we will cover return shipping.
If you changed your mind, you are responsible for return shipping costs.
How to request a return & refund:
Contact us by email at info@live-live.com or by phone at 212-505-5504
Send the items back in their original packaging.
Refunds will be processed once the returned items are received and inspected.
If you're not happy with it 😕 here’s what you need to know.
What's eligible for return:
Unopened items: all products must be in their original, sealed packaging and in unused condition. Returns must be requested within 30 days of receiving your order.
Damaged or defective items: if your order is damaged or defective, returns must be requested within 7 days of receiving your order.
What's not eligible for return:
Opened, used, or perishable items cannot be returned.
Return shipping:
If the item is defective, we will cover return shipping.
If you changed your mind, you are responsible for return shipping costs.
How to request a return & refund:
Contact us by email at info@live-live.com or by phone at 212-505-5504
Send the items back in their original packaging.
Refunds will be processed once the returned items are received and inspected.